Customer Service

For Questions & Needs:

We look forward to serving you with all the LOVE and kindness we've got!

Please reach out to our customer service team at:

hello@shopaboutlove.com

We are also happy to consult with you one-on-one regarding what sweater size would be the best for you.

Emails will be responded to as soon as possible.

Shipping:

Items are shipped from our office in Brooklyn, NY. Please allow 3-4 business days for your package to be prepared to send. From there, the shipping time is determined by the shipping speed selected at checkout.  

Once your order has shipped, you will receive a confirmation email with your tracking number on it. That confirmation email will go through the email that you used when you ordered, so please check that email’s inbox and spam folder if you don't see it.

Returns:

Any of our items can be returned within 14 days. But please note that they must be unworn, undamaged items (unless you received the item damaged for some reason, of course.) Thanks for understanding! 

EXTENDED RETURN DATES FOR THE HOLIDAYS: Orders placed between Black Friday and December 25th will have an extended return date of January 8th, in the event that you were gifting one of our items.

To Make A Return:

Within 14 Days, please send a note to hello@shopaboutlove.com and indicate the item you would like to return as well as the reason for the return. This ensures your return process will go as smoothly as possible. Thank you kindly!

Please send your package (postmarked within 14 days) to this address:

A Shop About Love
Mara Kofoed
80 Woodruff Ave., 3C

Brooklyn, NY 11226

Shipping costs are not reimbursed. 

Product Reviews:

Customer reviews are our favorite thing! If you have a spare minute and would like to tell us about your experience with any of your items, we'd be thrilled. It makes our day to hear from you! Please send us a note at hello@shopaboutlove.com.